Autopilot
Connect once. Then it runs itself.
Autopilot asks every new customer for a review once the job is done. In your business's name, after the delay you choose and never in the middle of the night.
Your business: thanks! Please leave us a review: plauso.app/go/K7Q2 Opt out: plauso.app/en/unsubscribe/…
Four steps. No extra work.
You switch it on once. Then it takes every new customer, the same way every time.
Step 1
The customer comes in
From your booking system, your till or your spreadsheet. Or type the customer in yourself in a few seconds.
See when the request goes.
Pick when the job is done and how long autopilot should wait. This is how it counts.
- Customer added to the queuetoday16:45
- The request goesWithin sending hours, between 09:00 and 21:00.at the earliest today18:45
- The reminderOnly if the link hasn't been opened. Then nothing more.in 3 days18:45
Always true
- The same request to every customer, happy or not.
- Never between 9 pm and 9 am in the customer's time.
- One reminder, then nothing more.
- Each customer at most once every 90 days.
- At most 100 requests a day to begin with. Pause for 7 days or switch off with one tap.
Always true
- The same request to every customer, happy or not.
- Never between 9 pm and 9 am in the customer's time.
- One reminder, then nothing more.
- Each customer at most once every 90 days.
- At most 100 requests a day to begin with. Pause for 7 days or switch off with one tap.
What's in your plan?
The ticks come straight from the price list, so they are always right.
Compare all plans| Feature | Free | Start | Grow | Pro |
|---|---|---|---|---|
| Autopilot: requests go out by themselves | Included | Included | Included | Included |
| Requests by email | Included | Included | Included | Included |
| Requests by texttexts a month | Not included | 200 texts a month | 500 texts a month | 1,000 texts a month |
| One reminder after 3 days | Included | Included | Included | Included |
| See who opened the link | Included | Included | Included | Included |
| Message templates: warm, short or formal | Not included | Included | Included | Included |
| A/B test your message | Not included | Not included | Included | Included |
What you wonder.
All questions and answersHow does autopilot work, and can I stop it?
Autopilot is off until you switch it on under Customers. From then on every new customer is asked automatically, after the delay you choose.
It never sends between 9 pm and 9 am in the customer's time. The same customer gets the request at most once every 90 days.
You can set a daily cap, pause it for seven days or switch it off with one tap.
What do my customers see?
A short text or email from your business name: a thank-you, a link to the review box and a link to opt out.
You can see the full wording further up the page.
Why ask every customer and not just the happy ones?
Sending only happy customers to Google breaks Google's rules and can get reviews removed. In the US, the FTC also treats review suppression as unlawful.
Sharing requests between several profiles changes none of this. Routing only decides which site the link leads to, never who gets asked.
Am I allowed to text my customers?
A review request most likely counts as marketing. Under PECR in the UK and the TCPA in the US, the customer has to have agreed.
Plauso puts an opt-out in every message and gives you a ready-made line for your booking or quote form. Rules differ by country, so check with your adviser.
What happens when I create an account?
You get your own link and QR code straight away, and can print the poster the same minute.
Customers you add go into a queue. Nothing goes out until you press Send or switch on autopilot, and only between 9 am and 9 pm.
Try it with your next customer.
Free to start, no card and no contract. Your account is ready in a few minutes.