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When you order signs or printLast changed 7 October 2026

Purchase terms

These apply when you order signs and printed material (posters A4–A6 and flyers). Price, VAT, delivery, the fourteen-day right to withdraw, and what happens if something is faulty.

DraftThis text has not been reviewed by a lawyer.

We wrote it ourselves, as plainly as we could, and it describes how Plauso works today. But no lawyer has read it, and we are not going to pretend otherwise. If you see something that does not match how the service actually works, we want to know: write to support@plauso.app.

Who you are buying from

The seller is Nordkod Media AB. We print, pack and ship the signs and the print, and we are who you come to if something goes wrong.

Company
Nordkod Media AB
Company registration number
559591-6759
VAT number
SE559591675901
Address
Bultgatan 38, 442 40 Kungälv, Sweden
Service
plauso.app
Contact
support@plauso.app

What you are buying

Signs and printed material (posters A4–A6 and flyers) carrying your own QR code, printed for you. Every item carries your code, so every order is unique.

The posters you download as PDFs and print yourself are free and are not covered by delivery, the right of withdrawal or returns. Printed posters and flyers that we send are.

Price, VAT and currency

  • Prices in the catalogue are shown without VAT. At checkout you see VAT and shipping calculated before you order, and that total is what you pay.
  • Buying in Sweden, we add Swedish VAT at 25 %.
  • Buying in another EU country without a VAT number approved in the EU register (VIES), we also add Swedish VAT. If your business has an approved VAT number in another EU country and the goods are shipped there, it's an intra-Community supply: we add no Swedish VAT and you account for the acquisition yourself. Both VAT numbers are on the invoice.
  • Buying outside the EU, we sell without Swedish VAT. Customs duty and import VAT in your own country are yours to pay and are not included in the price. Northern Ireland counts as the EU for goods: the same rules as in an EU country apply, with no customs duty.
  • The currency follows your account: kronor, euro or dollars.

Payment

You choose how to pay at checkout: card, or an invoice with 20 days to pay. The invoice carries the order number as its reference, so you and we can talk about the same order without digging.

Card payment is handled by Stripe. You type your card details into Stripe's field, and they never pass through us.

Delivery

  • We print the signs and the print after you order, because the code is yours. Then it is packed and shipped.
  • Shipping is calculated at checkout from the shipment's weight and size and the destination country. You do not pick a carrier: we pick the service that fits the shipment.
  • Small, letterbox-friendly shipments, such as posters and flyers, go as ordinary letters and have no tracking number. You get an email when the letter has left us. Parcels are tracked, and you get the tracking number when the parcel leaves us.
  • Unless we have agreed otherwise, we deliver within 30 days of the order. If it takes longer, you may cancel the purchase and get your money back.
  • If a parcel is not collected it goes back to us. Get in touch and we will send it again against the actual shipping cost.

Right to withdraw: 14 days

As a consumer you have 14 days to withdraw from the purchase. The period starts the day you, or someone you appointed, receive the goods.

The signs and the print carry your particular QR code. Distance selling law would let us exclude them as custom-made goods. We do not: the right to withdraw covers the signs and the print too.

How it works:

  • Tell us before the 14 days are up, clearly stating that you withdraw. An email is enough. You may also use the standard withdrawal form.
  • Send the goods back within 14 days of telling us. Return shipping is yours to pay.
  • We refund what you paid, including the delivery cost you paid when we shipped, no later than 14 days after we have the goods back or you show they were sent. The money goes back the same way it came.
  • You may examine the goods as you would in a shop. If they have been used beyond that, we may deduct for the reduced value.

Buying as a business

The statutory right to withdraw protects consumers, not purchases made in the course of a business. If you still want to return a business order, contact us before sending anything back and we will work out what is possible.

If the goods are faulty

A damaged sign or print, a misprint, or a code that cannot be read is a fault. Then we put it right: we redo it or refund you.

As a consumer in Sweden you have three years to complain, and complaining within two months of noticing the fault is always in time. A fault that shows within two years counts as having been there at delivery unless we can show otherwise. Shipping for an accepted complaint is on us.

Buying as a business, complain within a reasonable time of noticing the fault, and within two years at the latest.

Return address

Tell us before sending anything back, so we can confirm the address and connect the parcel to your order. Mark the parcel with your order number. We do not accept cash-on-delivery parcels.

Company
Nordkod Media AB (Plauso returns)
Address
Bultgatan 38, 442 40 Kungälv, Sweden
Contact
support@plauso.app

If we cannot agree

Come to us first. Most things are sorted out straight away. If you want to take it further, a consumer can bring the case to the consumer dispute body in their own country; in Sweden that is arn.se, whose recommendations we follow. Swedish law applies to the purchase.